CESIPC provides a 1–3 year warranty for industrial PCs, covering manufacturing defects, hardware failures, and technical support. Our warranty service is designed to ensure long-term reliability and minimize downtime in industrial applications.
Standard Warranty Coverage
CESIPC provides a 1 to 3-year limited warranty on all industrial PCs, covering
✔ Manufacturing Defects – Free repair or replacement for defects in materials and workmanship.
✔ Hardware Failures – Coverage for non-user-induced hardware malfunctions.
✔ Technical Support – Expert assistance for troubleshooting and software compatibility issues.
✔ Parts Replacement – Faulty components will be replaced with genuine CESIPC parts (During the warranty period, CESIPC will cover the round-trip shipping costs).
CESIPC Commitment to Rapid Support
2-Hour Response Time
We prioritize rapid response for critical technical issues. Once a problem is reported, our support team will quickly review the situation and provide initial technical assistance.
For issues requiring further analysis, the CESIPC RMA team will be involved within 2 hours to evaluate the problem and coordinate the next steps.
8-Hour Troubleshooting Support
Within 8 business hours, our technical team will provide:
- Remote diagnosis and issue analysis
- Troubleshooting guidance
- Recommended technical solutions
With CESIPC’s modular industrial computer design and optimized system architecture, engineers can quickly identify potential issues and provide efficient solutions to minimize equipment downtime.
24/7 Support
Our technical support team is available around the clock, 365 days a year. Customers can reach our team via phone, email, or online chat, ensuring that assistance is readily available at any time, day or night.
Comprehensive Problem Resolution
◆ Spare Parts Support
We maintain a robust inventory of spare parts for critical components, ensuring that faulty parts can be quickly replaced, minimizing downtime and ensuring uninterrupted operation of the industrial computer.
◆ On-Site Technical Support
In areas with local distributors, In Vietnam, Türkiye, New Zealand, Thailand, and Australia, we provide on-site technical support. Our skilled technicians will conduct on-site diagnostics and repairs, ensuring prompt resolution of issues and minimizing the impact of downtime on the customer’s operations.
◆ 8D Report
For any faults or issues that arise, we provide a detailed 8D (8 Discipline) report. This report includes root cause analysis, interim containment actions, permanent corrective actions, and preventive measures. Our goal is to identify and address the problem at its root, preventing future occurrences.
◆ Next Business Day (NBD) Replacement Service
We guarantee next-business-day delivery of replacement parts, ensuring that faulty components are replaced quickly, minimizing downtime and restoring the industrial computer to normal operation as quickly as possible.
Extended Warranty & Service Options
To further enhance product longevity and minimize downtime, CESIPC offers customized extended warranty plans, which may include:
◆ Extended Coverage – Extend your warranty beyond the standard period.
◆ On-Site Support – Professional technicians available for urgent maintenance.
◆ Advanced Replacement – Receive replacement units before returning faulty devices.
◆ 24/7 Technical Support – Minimize disruptions with priority support.
Warranty Exclusions
While our warranty is designed to provide comprehensive coverage, certain exclusions apply:
❌ Damage caused by improper use, accidents, or unauthorized modifications.
❌ Normal wear and tear, including cosmetic issues that do not affect performance.
❌ Issues arising from third-party software, accessories, or improper installations.
How to Claim Warranty
1️⃣ Contact CESIPC Support
Provide product model, serial number, and failure details.
2️⃣ Remote Diagnosis & Troubleshooting
Our engineers analyze the issue and provide technical guidance.
3️⃣ RMA Authorization
If product return is required, CESIPC will issue an RMA number.
4️⃣ Repair or Replacement
After inspection, CESIPC will arrange repair or replacement.
CESIPC Modular Design for Faster Troubleshooting
CESIPC industrial PCs feature a modular design architecture, including our LEGO Mode concept, which simplifies maintenance and troubleshooting.
With optimized system structure, independent functional modules, and easy-access components, engineers can quickly identify faulty parts and perform efficient maintenance.
This design helps reduce troubleshooting time, minimize equipment downtime, and improve long-term system availability in industrial applications.
FAQ
CESIPC Industrial PC · Warranty FAQ
CESIPC provides a 1–3 year limited warranty depending on product series and project requirements. The warranty covers manufacturing defects, hardware failures, and technical support.
The warranty covers:
- Manufacturing defects
- Hardware failures caused by product quality issues
- Technical support
- Replacement of defective components
Customers can contact CESIPC support with the product model, serial number, and issue description. Our engineers will provide troubleshooting assistance and arrange RMA service if product return is required.
Yes. CESIPC provides a structured RMA process, including product inspection, failure diagnosis, repair, replacement, and return shipment.
Yes. CESIPC can provide extended warranty and technical support services based on customer requirements.
For more details or to request an extended warranty, contact CESIPC Support today!
