CESIPC Industrial PC Warranty
To Ensuring Reliability and Long-Term Performance
In industrial automation, reliability is crucial. CESIPC understands the importance of durable and stable industrial PCs, which is why we offer a comprehensive warranty policy to ensure customer confidence and satisfaction.
Standard Warranty Coverage
CESIPC provides a 1 to 3-year limited warranty on all industrial PCs, covering:
✔ Manufacturing Defects – Free repair or replacement for defects in materials and workmanship.
✔ Hardware Failures – Coverage for non-user-induced hardware malfunctions.
✔ Technical Support – Expert assistance for troubleshooting and software compatibility issues.
✔ Parts Replacement – Faulty components will be replaced with genuine CESIPC parts (During the warranty period, CESIPC will cover the round-trip shipping costs).
CESIPC Commitment to Rapid Support
◆ 2-Hour Response Time
We prioritize rapid response times for critical issues, offering a 2-hour response service for situations where immediate support is crucial. Our dedicated team is available to provide technical assistance and solutions promptly.
◆ 8-Hour Golden Response
We prioritize rapid response times for critical issues, offering a 2-hour response service for situations where immediate support is crucial. Our dedicated team is available to provide technical assistance and solutions promptly.
◆ 24/7 Support
Our technical support team is available around the clock, 365 days a year. Customers can reach our team via phone, email, or online chat, ensuring that assistance is readily available at any time, day or night.
Comprehensive Problem Resolution
◆ Spare Parts Support
We maintain a robust inventory of spare parts for critical components, ensuring that faulty parts can be quickly replaced, minimizing downtime and ensuring uninterrupted operation of the industrial computer.
◆ On-Site Technical Support
In areas with local distributors, In Vietnam, Türkiye, New Zealand, Thailand, Australia, we provide on-site technical support. Our skilled technicians will conduct on-site diagnostics and repairs, ensuring prompt resolution of issues and minimizing the impact of downtime on the customer’s operations.
◆ 8D Report
For any faults or issues that arise, we provide a detailed 8D (8 Discipline) report. This report includes root cause analysis, interim containment actions, permanent corrective actions, and preventive measures. Our goal is to identify and address the problem at its root, preventing future occurrences.
◆ Next Business Day (NBD) Replacement Service
We guarantee next-business-day delivery of replacement parts, ensuring that faulty components are replaced quickly, minimizing downtime and restoring the industrial computer to normal operation as quickly as possible.
Extended Warranty & Service Options
To further enhance product longevity and minimize downtime, CESIPC offers customized extended warranty plans, which may include:
◆ Extended Coverage – Extend your warranty beyond the standard period.
◆ On-Site Support – Professional technicians available for urgent maintenance.
◆ Advanced Replacement – Receive replacement units before returning faulty devices.
◆ 24/7 Technical Support – Minimize disruptions with priority support.
Warranty Exclusions
While our warranty is designed to provide comprehensive coverage, certain exclusions apply:
❌ Damage caused by improper use, accidents, or unauthorized modifications.
❌ Normal wear and tear, including cosmetic issues that do not affect performance.
❌ Issues arising from third-party software, accessories, or improper installations.
How to Claim Warranty
If you encounter an issue about CESIPC Industrial pc or industrial panel pc, please follow these steps:
1️⃣ Contact CESIPC Support – Provide details of the issue and product serial number.
2️⃣ Diagnosis & Troubleshooting – Our team will guide you through initial checks.
3️⃣ Repair or Replacement – If the issue falls under warranty, we will arrange for repair or replacement.
Conclusion
CESIPC’s industrial PCs are built to withstand harsh environments and demanding applications. With our robust warranty policy, businesses can confidently invest in high-performance, durable computing solutions for industrial automation.
For more details or to request an extended warranty, contact CESIPC Support today!
